Frequently Asked Questions

Quick answers to common shipping questions, grouped by topic.

Clearance, duty, and what causes shipments to get held.

Transit times, tracking, and what happens at the last mile.

The paperwork every international shipment needs.

New to international shipping? Start here.

How shipping is priced, and what affects your final cost.

What you can and can't ship, and how to check before you book.

How booking a shipment works, start to finish.

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